Software Upgrade Policy
This Software Upgrade Policy (“Policy”) explains how Haleo Corporation (“we,” “us,” or “our”) makes Software Version Upgrades available to customers of the ValuAdder software product (“Software”).
ValuAdder software product upgrades
As market conditions evolve, key valuation parameters, including the cost of capital data and valuation multiples, may change. We collect, compile, and analyze such market data and incorporate this information into subsequent Software Version Upgrades.
In addition, Software Version Upgrades may include:
- New or enhanced features and functionality
- Updates to supported platforms, technologies, or operating systems
- Data security enhancements and performance improvements
Each new Software release is typically self-contained and may require a separate installation.
What constitutes a Software Version Upgrade
A “Software Version Upgrade” is a subsequent release of the Software we make commercially available and that supersedes a prior version.
Eligibility for Software Version Upgrades
“Eligible Customers” are those who have purchased a prior version of the Software within the preceding five (5) years, unless otherwise specified in the applicable upgrade offer.
Eligibility does not provide entitlement to a free or discounted upgrade; commercial terms will be communicated at the time of release.
Customer notification of upgrade availability
On or about the General Availability date of a new Software Version Upgrade we will send a notice (“Notification”) to Eligible Customers informing them of such availability. The Notification will be sent using one or more of the following methods:
- Notices posted in the “ValuAdder News” category of the ValuAdder Business Valuation Blog
- In-application notifications, where applicable
Notification by email will be sent to the email address provided to us by the Eligible Customer as part of the purchasing record of the prior version.
Eligible Customers are responsible for keeping their contact information current. If you are an Eligible Customer and your email address has changed, please contact us and let us know your new email address. We are not responsible for failed delivery resulting from outdated or incorrect contact information.
Commercial terms and conditions
The commercial terms and conditions (“Terms”) under which Eligible Customers may obtain a Software Version Upgrade - including pricing, eligibility requirements, and applicable discounts - will be specified in the relevant upgrade Notification.
The Terms are determined at the time a Software Version Upgrade is made available and may change without notice. Terms applicable to prior Software Version Upgrades do not apply to future Software Version Upgrades.
Supported versions and replacement
Once a new Software version is made generally available, it becomes the currently supported version of the Software and supersedes prior versions.
Prior versions may no longer receive updates, security patches, compatibility updates, or technical support.
Policy changes
Haleo Corporation reserves the right to amend this Policy from time to time. Updates to this Policy will be posted on our website at: